Customer service

We listen

FAQ

Here you will find the answers to frequently asked questions about our products.

Downloads

In our download portal you will find our catalogue as well as flyers and instructions for use.

Youtube

You can find Cratoni videos on our Youtube channel

Smart Support

If you have any questions about our smart products such as the Cratoni Smartride or our Crash Sensor, you can contact us here

Warranty

For complaints or warranty inquiries, please fill out the following form.

Crash Replacement

As a special guarantee service in the event of a fall, we offers the Cratoni Replacement Guarantee in addition to the statutory 2-year guarantee.