Customer service

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CRATONI Helmets GmbH
Dr.-Hockertz-Str. 33
73635 Rudersberg

Tel.: +49 (0) 7183 / 939 30-0
Fax: +49 (0) 7183 / 939 30-19

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Your product guarantee

Service / warranty

CRATONI products are manufactured and tested to the highest quality requirements.

CRATONI offers a 2-year warranty on each of its products. This warranty does not apply to normal signs of use, wear and tear, modifications made by the customer or damage caused by the customer themselves. In order to initiate a warranty inspection, you must send us the helmet along with a copy of the purchase receipt.

Should you wish to make use of our crash helmet replacement service, we refer you to our Crash Replacement Guarantee (see below).

For complaints or warranty inquiries, please send the form below to: We will contact you immediately.

Service / Warranty

When sending products back to us please include proof of purchase, your contact details, and a description of the damage.

Please send the parcel Carriage Paid To:
CRATONI Helmets GmbH
Dr.-Hockertz-Str. 33
73635 Rudersberg





Service / Warranty