Customer service

We listen


Here you will find the answers to frequently asked questions about our products.


In our download portal you will find our catalogue as well as flyers and instructions for use.


You can find Cratoni videos on our Youtube channel

Smart Support

If you have any questions about our smart products such as the Cratoni Smartride or our Crash Sensor, you can contact us here


For complaints or warranty inquiries, please fill out the following form.

Crash Replacement

As a special guarantee service in the event of a fall, we offers the Cratoni Replacement Guarantee in addition to the statutory 2-year guarantee.