Customer service

CRATONI products are manufactured and tested to the highest quality requirements.

CRATONI offers a 2-year warranty on each of its products. This warranty does not apply to normal signs of use, wear and tear, modifications made by the customer or damage caused by the customer themselves.

For complaints or warranty inquiries, please fill in the following form. We will contact you immediately.

CRASH REPLACEMENT WARRANTY

CRATONI offers the CRATONI Replacement Warranty as a special warranty service in the event of a fall, in addition to the statutory 2-year warranty:

CRATONI replaces any helmet that has become unusable after a crash, with a value of up to 50%  of the recommended retail price. This is applicable for the first owner and only within a period of 3 years after the date of purchase. To get a new replacement helmet, fill in the online form and send us the defective helmet with the serial number and the guarantee card from the instructions.